Privacy Policy

Aurvex Technologies

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Registered Address: Aveiro, Portugal

Email: privacy@aurvex.com

Website: aurvextechnologies.com

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Aurvex Technologies acts as the Data Controller for the personal data collected through its services and platforms.

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Personal Data We Collect

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Depending on your interaction with us, we may collect the following categories of personal data:

Identification Data

• Full name

• Company name

• Job title

• Tax identification number (where applicable)

Contact Information

• Email address

• Telephone number

• Postal address

Account Information

• Username

• Authentication credentials (stored securely and encrypted)

Usage and Technical Data

• IP address

• Browser type and version

• Operating system

• Device information

• Website usage data

• Access logs

• Date and time of visits

Communication Data

• Contact form submissions

• Customer support requests

• Business correspondence

Marketing Data

• Communication preferences

• Marketing consents

• Interactions with marketing campaigns

 

Purposes of Processing

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We process personal data for the following purposes:

Service Delivery

• Creating and managing user accounts

• Providing technology products and services

• Performing contractual obligations

Customer Support

• Responding to inquiries

• Providing technical assistance

• Resolving operational issues

Business Operations

• Managing commercial relationships

• Preparing proposals and contracts

• Processing invoices and payments

Security and Fraud Prevention

• Protecting systems, networks, and applications

• Detecting and preventing unauthorized access

• Investigating security incidents

Service Improvement

• Monitoring service performance

• Conducting analytics and research

• Developing and improving products and services

Marketing and Communications

• Sending newsletters and updates

• Promoting events, products, and services

• Managing marketing preferences

Where required by law, marketing communications will only be sent with your prior consent.

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Legal Bases for Processing

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We process personal data based on one or more of the following legal grounds:

Contractual Necessity

Processing necessary for the performance of a contract or to take steps prior to entering into a contract.

Legal Obligation

Processing necessary to comply with legal, tax, accounting, or regulatory requirements.

Legitimate Interests

Processing necessary for our legitimate business interests, including security, service improvement, and customer relationship management.

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Consent

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Processing based on your freely given, specific, informed, and unambiguous consent.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before such withdrawal.

 

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Ensure proper website functionality;

• Improve user experience;

• Analyze website performance and traffic;

• Personalize content and communications.

Users may manage cookie preferences through our cookie banner or browser settings.

A separate Cookie Policy may provide additional information regarding our use of cookies.

 

Sharing of Personal Data

 

We may share personal data with:

Service Providers

• Cloud hosting providers

• IT and infrastructure providers

• Analytics providers

• Customer support platforms

• Payment processing providers

 

Business Partners

Where necessary to provide requested products or services.

Regulatory Authorities and Government Bodies

Where disclosure is required by law, court order, or regulatory obligation.

All third-party processors are contractually required to implement appropriate safeguards and process personal data only in accordance with our instructions.

 

International Data Transfers

 

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are implemented, including:

• Adequacy decisions issued by the European Commission;

• Standard Contractual Clauses (SCCs);

• Other lawful transfer mechanisms recognized under applicable data protection laws.

 

Data Retention

 

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

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Data CategoryRetention Period

Contractual and customer dataDuration of the relationship and up to 10 years where legally required

Accounting and tax records10 years

Marketing dataUntil consent is withdrawn

Customer support recordsUp to 5 years after closure

Security and system logsAs reasonably required for security and compliance purposes

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After the applicable retention period expires, personal data will be securely deleted, anonymized, or archived where legally permitted.

Your Rights Under GDPR

Subject to applicable law, you have the following rights:

Right of Access

Request confirmation as to whether we process your personal data and obtain a copy of that data.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing

Request limitation of processing in specific situations.

Right to Data Portability

Receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us 

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Data Security

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Aurvex Technologies implements appropriate technical and organizational measures to protect personal data against:

• Unauthorized access;

• Accidental loss;

• Alteration or disclosure;

• Destruction or misuse.

Security measures may include encryption, access controls, monitoring systems, secure backups, staff training, and internal security policies.

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Children's Privacy

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Our services are not intended for individuals under the age of 16 without parental or legal guardian authorization.

If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to delete such information promptly.

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Complaints

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If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.

In Portugal, complaints may be submitted to the:

Comissão Nacional de Proteção de Dados (CNPD)

You may also contact the supervisory authority in your country of residence within the European Economic Area.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect legal, regulatory, technical, or business developments.

The latest version will always be available on our website and will indicate the date of the most recent revision.

 

Contact Information

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If you have any questions regarding this Privacy Policy or our data protection practices, please contact:

Aurvex Technologies

Email: privacy@aurvex.com

Address: Aveiro, Portugal

Website: aurvextechnologies.com